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LEASING & MARKETING EXPERT

Our Leasing & Marketing experts play a critical role in the success of Zocalo by leasing available apartments to prospects and delivering excellent customer service to our residents, customers and vendors to drive renewals and referrals. This position is also responsible for handling all lease applications, and paperwork and details pertaining to the move-in and renewal process. 

LOCATION: THE QUAYLE DENVER

REPORTS TO: COMMUNITY DIRECTOR

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KEY RESPONSIBILITIES

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Housing Credit Reporting Act, and all other applicable laws pertaining to property management of apartment communities.

MARKETING & LEASING

  • Maintains a professional, yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
  • Inspects models and “market ready” vacancies daily to ensure cleanliness.
  • Must be knowledgeable of all phases of leasing and resident relations.
  • Actively participate in the social media outreach and website optimization for the community.
  • Greets prospective residents, qualifies, determines needs and preferences, and professionally presents community and specific apartments while communicating features and benefits.
  • Answers and handles incoming phone calls from prospective new residents, current residents, vendors/suppliers, etc. Transfers calls to Assistant Community Director or Community Director when appropriate.
  • Maintains an awareness of local market conditions and trends. Contributes ideas to Community Director or Director of Real Estate for marketing community and improving resident satisfaction.
  • Maintains a community specific information book containing brochures and information on all major competition and locations of area/market amenities.
  • Project an approachable and professional appearance, manner and demeanor while being mindful of representing the Zocalo brand.

RESIDENT & VENDOR RELATIONS

  • Happy to serve all customers. Maintains positive customer relations attitude.
  • Physically inspects community when in building, on grounds, picks up litter and reports and service needs to the maintenance team. Will also inspect move outs and vacancies, as needed.
  • Manage effective feedback mechanisms for resident satisfaction and take proactive steps to improve relations and resident satisfaction.
  • Assist and participate in social functions at the property and at local venues.
  • Work with a high level of integrity, doing the right thing even when no one is looking.

ADMINISTRATION

  • Responsible for the completion of the guest card information on all prospective residents, sending thank you notes and follow up.
  • Responsible for correct completion of all lease applications, application verification and notification of prospective resident of results.
  • Responsible for completion of all lease paperwork including related addenda and accepting rents and deposits.
  • Updates required reports or software concerning leasing activity, move out notices, etc., on a daily basis, and reports information to the Community Director as requested.
  • Inventories office supplies on a periodic basis. Reports needs to Community Director.
  • Attends company meetings when requested.
  • Organizes and fIles all applicable reports, leases and paperwork.
  • Prepare weekly, monthly or quarterly leasing market survey and occupancy reports as requested.
  • Accepts service requests from residents and routes to maintenance for prompt processing. Conducts service follow up with resident when work is completed.

SAFETY

  • Be observant and report any problems which could be a hazard or potentially dangerous for residents, team, guests and the public.

COMMUNITY

  • Participate as Zocalo’s representative in organizations such as Apartment Association, Ballpark Neighborhood Organization, Downtown Denver Partnership, Colorado Chapter of the United States Green Building Council and other groups in which Director of Real Estate believes there will be beneficial effect for the leasing associate’s knowledge base and on the profitability of the property.

GENERAL

  • Performs any additional duties assigned by Community Director or Director of Real Estate.Training is to be completed within 30-60 days of hire or as requested or required.Maintains a professional image through dress and appearance at all times.
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ABOUT THE QUAYLE

THE QUAYLE OFFERS AFFORDABLE WORKFORCE APARTMENTS IN DENVER'S SOUTH BROADWAY NEIGHBORHOOD

Historic charm meets the perfect South Broadway location at The Quayle – a landmark turned social center for Denver’s Baker neighborhood. Once the 1st Avenue Hotel, The Quayle will feature 102-units of affordable - apartments for renters who earn 60 percent of the Area Median Income. The ground floor will include nearly 11,000 square feet of retail and have four new neighborhood-friendly restaurant tenants.

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ABOUT ZOCALO

Our Leasing & Marketing experts play a critical role in the success of Zocalo by leasing available apartments to prospects and delivering excellent customer service to our residents, customers and vendors to drive renewals and referrals. This position is also responsible for handling all lease applications, and paperwork and details pertaining to the move-in and renewal process. 

LEARN MORE ABOUT OUR CULTURE

APPLY NOW

Click the button below to submit your resume for the Leasing & Marketing Expert position at The Quayle. 

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